Sunday, November 14, 2004

customer service

I finally found a copy of Back Porch Spirituals online and placed an order today. This was the e-mail confirmation that I received:

Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved 'Bon Voyage!' to your package, on its way to you, in our private CD Baby jet on this day, Sunday, November 14th.

I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as 'Customer of the Year'. We're all exhausted but can't wait for you to come back to CDBABY.COM!!

Thank you once again,
Derek Sivers, president, CD Baby
the little CD store
with the best new independent music
phone: 1-800-448-6369
email: cdbaby@cdbaby.com
http://www.cdbaby.com/


All I can say is, there had better be a gold-lined box encasing my CD when it arrives in the mail!

I love these people! I fully realize that the schmaltz is pure marketing, but I don't care. Put a beanie on my head and call me a sucker! Oh, and to the people of Portland, you're welcome. I hope you enjoyed the parade rustled up on my account.

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